Returns and refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery. Refund or returning can be done quickly and easily by clicking here

1. Conditions for Return Eligibility
To be eligible for a return, the item must meet the following conditions:

  • Be in the same condition as when it was received, with no signs of wear or use, and with the original tags and packaging intact.

  • Include the receipt or proof of purchase.

2. How to Request a Return

Filling Out the Return Form:

To initiate the return process, visit the returns page on our website and complete the return form with the following information:

  • Order number;

  • Products to be returned;

  • Reason for the return (optional but appreciated).

After completing the form, you will receive an email from us with detailed instructions on how to proceed with the return.

Shipping the Return:

The customer is responsible for sending the return to the following address:

YNB, Lda  

Edifício SEDE Grupo JAF  

Rua 13 de Maio  

4800-530 Guimarães  

PORTUGAL

Important Note:
 The cost of return shipping is the sole responsibility of the customer.

Recommended Shipping Service:

To ensure the return reaches us, we recommend using a registered shipping service or one with delivery confirmation.

3. Damages and Issues
Please inspect your order upon delivery and contact us immediately at info@yournbrand.com if:

  • The item is damaged;

  • You received the wrong item.

These cases will be evaluated by us, and if confirmed, we will take the necessary steps to correct the issue, including refunds or exchanges.

4. Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants).

  • Custom products (e.g., special orders or personalized items).

  • Personal care items (e.g., beauty products).

  • Hazardous materials, flammable liquids, or gases.

Note:
 We do not accept returns for sale items or gift cards.

If you have questions about the eligibility of an item for return, please contact us at info@yournbrand.com.

5. Exchanges
To ensure you get the item you want, the fastest method is to return the original item and, once the return is accepted, make a new purchase for the desired item.

6. Right of Withdrawal - European Union
If the merchandise is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To exercise the right of withdrawal, the item must:

  • Be in the same condition as when it was received, with no signs of wear, and with the original tags and packaging intact.

  • Include the receipt or proof of purchase.

7. Refunds

Refund Processing:
Once we receive and inspect the return, we will notify you regarding the approval or rejection of the refund.

Refund Timeline:

  • If the refund is approved, the amount will be automatically credited to your original payment method within 10 business days.

  • The processing time by your bank or card issuer may vary.

Follow-Up:

If more than 15 business days have passed since your refund was approved and you have not received the refund, please contact us at info@yournbrand.com.

This policy is designed to ensure transparency and provide you with a hassle-free return process. Should you need any additional assistance, please do not hesitate to contact us.